Shipping and Returns
For in stock items, please allow 24-48 hours for processing. You will receive a tracking number upon shipment. If you have a specific requirement for delivery or desire rush shipment, please contact us and we will do our best to accommodate your needs. Please note that delivery will be signature required for items over $500.
For special order items, please allow approximately 4 weeks for production.
Contact us for quotes on international shipping
We offer a full refund for the purchase price of the item less any shipping expenses within 7 days of purchase for items purchased at our Fort Worth studio or online at meganthorne.com. Exchanges or store credit are also available, please contact us to discuss options. All items must be new and returned in the original packaging. Client is responsible for return shipping costs.
If you purchased your item from one of our retail partners, please note that each store has its own policy and you will need to contact them directly to discuss your return.
SPECIAL-ORDER, SIZED, and CUSTOM ITEMS
Special orders are made just for you. For this reason, we cannot accept cancellations on orders in process, so reach out with any changes, modifications, or concerns as soon as possible. We do not accept returns or exchanges on custom, resized, modified, or special-order jewelry.